APPOINTMENTS AND POLICIES
Here’s everything you need to know before your appointment…
COVID UPDATE: We offer our services virtually via Safe and Encrypted Video and Telehealth Options.
Payment & Fees
Payment is due at the time of service.
Due the nature of Telehealth, we require a credit card to reserve your appointment time unless other arrangements are discussed with your provider prior to the initial visit.
At the present time, we only accept Aetna, Cigna, and United Healthcare; including Oxford, UMR, and The Empire Plan (NYSHIP) insurance and are considered “out-of-network” providers with other medical insurance companies. Sorry, we are NOT covered by Medicaid.
Please check with your provider to see if they reimburse for medical nutrition therapy/nutrition counseling. You can download the script here to use when checking benefits.
We will be happy to assist you in determining coverage. However, please understand that it is your responsibility to pay for your nutrition session if your insurance plan does not.
Monthly billing statements will be provided for you to submit directly to your carrier.
Scheduling
Please arrive on time for your virtual appointment.
At the close of your initial visit, we will discuss preliminary goals, frequency of visits and duration of nutrition therapy. Your needs may change over time.
Cancellations delay our work together. If you do need to miss an appointment, please do so at least 24 hours prior to your scheduled time or you will be charged the cost of your session. Our time is valuable, like yours, and I will not be able to replace your spot on short notice.
Insurance Coverage
We are a provider of nutrition services for Aetna, Cigna, and United Healthcare; including Oxford, UMR, and The Empire Plan (NYSHIP).
You must still check to see if your policy contains a nutrition counseling benefit. If it does not, payment will be due at the time of service.
We are in the process of getting paneled with some additional insurance plans. More to come when the process is complete. (COVID has slowed down the pace!)
Ready to talk? Click here to book a call with Erica to discuss your situation and determine which one of our team members is the best person to help you.
